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Tag Archives: customer service

Brick-and-Mortar Retail in an E-commerce World: Why is it Still Relevant?

It’s snowing, it’s windy, it’s dark out, and your feet hurt. Why? Because you’ve been standing for hours in a Black Friday line that wraps halfway around Best Buy. You’ve been eyeing that fancy flat screen TV for weeks. You shiver in your parka and think to yourself, “I wish I had just stayed in […]

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